You could also drive to one of their locations, they do it in a garage. Welcome to the world of being taken advantage by a poorly trained technician. Safelite's windshield repair specialists can repair chips, nicks and … You will be automatically registered on our site. I am going through the same thing right now. Shreeya. I don't see any tire company giving you a new tire on their expense. Well, never again. Rights Reserved, You Are About to Contact PissedConsumer.com, Safelite Autoglass - Safelite Auto Glass refused to honor warranty, I have read and agree to the Pissed Consumer. Username and password will be sent to you via email. SafeLite Autoglass is by far the worst I have ever dealt with for auto glass replacement. … www.realthanks.com. yor glass was ALREADY BROKEN dumb *** we owe you nothing you ungratefull ba terd. It would have been nice if they had warned me that it could break - in which case I would have found a place that guarantees it will not break. When damage occurs and you need a windshield replacement, nearly all vehicle manufacturers require that the camera connected to your windshield be recalibrated. We still provide it to out customers. You will be automatically registered on our site. Got a long crack in my brand new truck’s windshield, Safelite … I need to call them tomorrow to replace it for free. I've been told that Safelite makes their own glass - so buyer beware! They do not want to, because they are in the business to save money, not make customers happy! If you need to schedule or reschedule an appointment, you can still book service a few weeks out. I'm very sorry to hear that. Find 25 listings related to Safelite Autoglass in Brea on YP.com. don't come here if you don't want to be screwed over (: Judy Haynes Holman recommends Safelite … Unfortunately, poor technique and even downright carelessness during windshield … For power window regulator, windshield, window or back glass repair and replacement and advanced safety system recalibration in the Irvine area, turn to Safelite AutoGlass. We have been successfully repairing long cracks for over 25 years now. I don't recommend going to Safelite unless it is full glass replacement. I was horrified that a small almost unnoticeable crack would be worse after service. Those in Irvine and … I'm very sorry to hear that but we provide *** workmanship and try to do as many jobs as possible even if it means coming back to do the job over and over because we just re-bill your insurance carrier and make more money lol. Comment the review as Safelite Autoglass verified representative. I have also read that Safelite will intentionally try to steal an insured away from a shop that isn't on Safelite's network of "preferred providers." It took me 6 weeks to get my problems resolved which ended up being a refund and I took my … Two months ago, I got my windshield replaced by Safelite Auto Glass in Waterbury, CT. One other thing, Safelite didn't ruin your windshield. However they did a horrible job with the new windshield and I hear wind noise now whenever I go on the highway. Trust America's auto glass experts at Safelite®. Safelite then sent the same technician to my house the next day who claimed it was "nothing he could have done" and left. ruined my moms windshield and interior of the car and after her calling them a few times with no response, they blocked her number! I called the safelite company and they said the repair shop is closed. If the windshield is damaged, it can compromise the structural integrity of the roof, increasing the risk of injury or death for vehicle occupants. So I trusted them and they told me it will take 15 mins. Appearance is our second objective. Safelite Autoglass - Safelite Scratched my brand new car in multiple places, If you wish that your prior post be removed, submit a notarized letter. They came in the next day and looked at it and said it is small but needed to be fix so that it never becomes bigger. I contacted Safelite AutoGlass to repair a chip on my car's front windshield. both of you guys are dumb as ***. I had a very small rock chip at the top of my windshield and it was so small that it did not crack for 3 days even using the car. Michael, WE GIVE A LIFETIME GUARANTEE on all of the windshields we repair. i work in the field . Thanks for all the positive comments from the peanut gallery!! If a cracks spreads, we repair it again, for free! Safelite AutoGlass is the nation’s leading auto glass repair and replacement company. We try our best on a daily basis to improve the structural integrity of your windshield. We are processing your message. In the same day evening when I took the car out from my garage I noticed a very big crack on my windshield all the way to the top and extended both sides. He was working sloppy and fast, and unprofessional. For the camera and the advanced safety systems to continue to work properly, Safelite AutoGlass ® can often complete the windshield … This guarantees that the insurer is motivated to recommend Safelite even if the consumer is smart enough to find a local shop that will perform a quality repair (or replacement). (it cracks) If you are unsatisfied at all call the Safelite Customer Satisfaction. To learn more about the ways to appreciate the reviewer please visit I have to pay for two windshields now. We work hard every day to ensure that each and every customer is delighted with our work. They offered to replace the wiper blades for free so I said yes even though my old ones weren't very … I got a phone call the day before my appointment to confirm, and they guy who replaced my … The instructions were clear and, although I didn't need them, there were extra parts provided to adapt the … Ya sea que desee … We are processing your message. My personal experience in replacing a windshield.....only use OEM...why? I hate defending Safelite (they're a very inethical, crooked company), but a windshield repair is not something anyone can guarantee. It seems like Safelite is being deceptive with their call center personnel pretending to be the consumer's insurer. Sometimes the glass is too hot and should be cooled down first. Contact Review Author as Verified Representative, Business Solutions For Verified Company Representatives, Pissed Consumer © 2021 All If you wish that your prior post be removed, submit a notarized letter. My car insurance referred me to Safelite to repair rock chip damage to my windshield. Im sure that youre supposed to say that. Now after a … Got a long crack in my brand new truck’s windshield, Safelite replaced it yesterday, rained last night and found out how good of a job they did. But they didnt. If you have a broken windshield you need a repair or replacement. Unfortunately if it breaks, the only other option...just like a tire is to replace the part. There … I got my window done and cracked within a year. With any repair on a vehicle...tire, alternator, air conditioner, etc. They made my windshield worse than what it was. I am extremely disappointed that I used a claim for something I will more than likely have to get a second opinion and service on. At first they would only credit the cost of the repair towards a new windshield. It's fragile. This feature is currently under development. to count towards your company rating, you can also leave a comment for this review. The guy showed up at my work place to fix the chip. The large crack in my windshield would not have happened if the Safelite technician had performed the repair correctly in the first place. If you want your response and he broke my *** windshield. Those in N. … When the Tech said there is a small chance that it cracks during the repair process... did it occur to you that you have the option at that point to say go ahead or maybe i'll leave it alone cause I don't want to pay a deductible. I expressed this concern to the technician and he blew it off, saying that it was fixed. Then rode off. If you have a broken windshield you need a repair or replacement. Those in Santa Maria and surrounding areas can access convenient auto galss repair and … My car insurance referred me to Safelite to repair rock chip damage to my windshield. TWO days later, the crack not only spread down to the bottom of the windshield, but also 14 inches up and across the windshield, thus now resulting in a windshield replacement. You were trying to get it done on the cheap, which is why you wanted to get it repaired instead of replaced. Well, guess what? This is the only acceptable outcome to this situation. I delt with another window repair company. The Safelite AutoGlass Advanced Windshield Wipers were easy to install on my G37 Infiniti. Can Safelite replace my windshield in bad weather? However it went from a bulls eye shape to a closed bulls eyes shape with an extended crack. I will pay them the inital 56.00. If I had continued, may be it would have never cracked at all. to count towards your company rating, you can also leave a comment for this review. I asked the guy and he said that is normal and in general the resin will go widen the crack and then makes a good bonding to keep it from becoming bigger. Thank You for Your Reply! I called a manager, who claims it was "nothing they could have done" and ended the conversation. *** this company. once again a safelite employee calling customers dumb as ***...WOW what a company. So let me get this right,,,,you ALREADY have a broken W/S and Safelite tryed to save it for you and save you a ton of money,,,,,,but it did not work,,,,so how does Safelite owe you anything since it was already broken,,,,,you were going to have to replace it anyways!,,,,,not ALL damage can be repaired....sounds like you want something for nothing! He had requested to fix the windshield early - we're guessing so his rounds would be finished for the day. However he advised me that after the service was complete, it would be barely noticeable. Not cool. I explained that since Safelite did not repair the chip correctly the first time, the company should take responsibility for replacing the ruined windshield at no cost to me. Get contact details that poster left for the company. Why were you getting a repair done when the crack was in your … However, yesterday I went out to my car and found that a giant crack had spread across my windshield, starting from the chip that was supposedly repaired. Some glass shops need to start helping out customers and not rip them off! It's totally worth it in my case to go back to the same local trustworthy shop. Book an appointment with our technicians. The only thing left to do is replace the tire. Many agents are now moving away from this practice, and Safelite is doing everything they can, even underhandedly, to prevent that and continue steering jobs of their choice to their own installers. I set up a appointment for my windshield to be repaired on line through the safelite autoglass website. Cracks can expand in certain weather … NOTE: Five months prior to all of this, I had the same local auto glass shop repair a stone crack in my windshield with success and NO problems. It probably happend because of the heat,offered me a 100 dollar discount on my 500 dollar future bill. Great Comment! He didn't even come find me before he … 86,794 were here. If your winshield cracks during the repair process you have to remember... we are trying to fix glass. Book an appointment with our technicians. But thats it, if they wanrned me and had me sign a agreement it would of been no big deal. I now have a ruined side of my … Customer service is non existent with multiple reschedules and then warranty coverage was even worse. I chose Safelite to fix this 2nd stone crack this time out of convenience. I'd like to see a copy and read that purported "lifetime warranty" of "Jody." I had a windshield replaced by Safelite 8 years ago by a kid that looked like he was just 18 and by the quality of the work, he definately was poorly trained. Its glass you’re working with. 7.9k. The auto glass and windshield parts need to be of the highest quality to maintain durability when you’re on the road. The Safelite technician came out to repair the chip, and when I examined the repairs, it did not look like the chips had been filled in completely. 136 reviews of Safelite AutoGlass "Made an appointment online for mobile service. COVID update: Safelite AutoGlass has updated their hours and services. (Plus, you wont get charged the 'fix on your location' fee.) then complain after the fact . I confirmed from Vitro Automotive Glass that the aftermarket windshield Safelite uses for my … He advised me that the purpose was to prevent the crack from getting worse. Our technicians use the best materials, including the industry's first adhesive with a one-hour drive-away time for windshield installations. I should have repaired by myself with $10 kit. You will be able to edit the text before publishing. later, there was a very thin line extending a few inches from the center of the "repaired" crack. It seems to me they got yet another oblivious consumer, all thanks to their false advertising and business practices of giving the insurance companies kickbacks. There have been numerous innovations and technologies used in the evolution of car … Rights Reserved, You Are About to Contact PissedConsumer.com, Safelite Autoglass - Safelite ruined my RARE car, I have read and agree to the Pissed Consumer. I was told "That's normal, it's safe....I've been doing this work for years and that happens a lot....It won't get any bigger". So, speaking of the glass being too hot, there's a whole lot of hot air coming from that guy's posts crying about his failing business. So Safelite is cutting deals behind the consumer's back before they even have a claim. This feature is currently under development. it is just that customers choose to hear what they want to hear . What a racket; to have an insurer in bed with a large glass retailer who pretends they are the insurer who has a contract to refer repairs to themselves... all behind the consumer's back and before they even file a claim. And in about 5 minutes he turned that quater inch crach into a 12 inch crack.I didnt sign any paper work, nor did he say he might do that.When the crack happened, he said "***" then apologized saying that dosnt happen often. Product or Service Mentioned: To learn more about the ways to appreciate the reviewer please visit Our customers sure appreciate it too. They replaced the windshield after I complained to the office manager. That is a fair lifetime guarantee to me! Comment the review as Safelite Autoglass verified representative. They are a horrible company. Review #165415 is a subjective opinion of If the chip had been properly filled in, it would not have turned into a crack that has now destroyed my windshield. As such, I want Safelite to replace my windshield at no cost to me. every customer is warned before a repair is done that there is a chance of the the crack spreading out beyond repair. Leave your keys on the dash prior to mobile service or drop your car off at … If you’ve recently had your windshield replaced, of course you want to know that the job was done correctly. You can try to reach review author by writing a comment to the review or try one of our business solutions. For power window regulator, windshield, window or back glass repair and replacement and advanced safety system recalibration in the N. Richland Hills area, turn to Safelite AutoGlass. What ever happened to good customer service??? The tech put a whole new crack in my windshield and they are refusing to take liability. They turned a small 1/8 inch crack which never gotten any bigger after 3 years into a 15 inch long crack. Clarity is horrible when driving toward the sun and especially at night with oncoming LED headlights. If nothing works, I am really thinking of take it up with small claims court. This is unacceptable, and shows that the repair was not done correctly. I took my car back 2 times and every time Safelite said they could find no problem and they just slabbed on more glue on the sides so I had to learn to live with the annoying noise. Just like these comments say, after the guy repaired it 15 mins. Close. But I came to know later that my insurance fixes rock chip free of cost and they put in a claim and asked safelite to fix this. ; you are paying for a service that can be attempted, but never guaranteed. His "efforts" ruined the windshield, and now Safelite has to replace it completely. You can try to reach review author by writing a comment to the review or try one of our business solutions. Write a private message as Safelite Autoglass verified representative. But the guy that came to fix my crack didnt. Username and password will be sent to you via email. We're sorry, but due to COVID-19, some shops are temporarily closed. They do this through wrangling the insurance glass networks, pressuring insurance companies to send a percentage their way. Annelyse. Even though Safelite will deduct the $120+ from the cost of a new windshield, I have chosen to have my windshield replaced by a very reputable local auto glass shop, and any damage thereafter sustained to my new windshield will be covered 100% by my … Safelite OEM windshield for my 2013 S550 is $1500 installed and $3000 installed at the dealership and most dealerships hire an outside company to do windshield replacements (not always Safelite). I called the insurance and they say that the safelite warranty will cover for the cost of rock chip and they will reimburse the cose to the insurance. The rep I talked to was rude and said it would cost $279 to replace the windshield. Sorry, we do not do installations. Windshield Repair and Replacement in Los Angeles, CA Visite Safelite AutoGlass en Los Angeles, CA para que un servicio de reparación y reemplazo de vidrios en el que puede confiar. For windshield, window or back glass repair and replacement in the Santa Maria area, turn to Safelite AutoGlass. Get your auto glass damage fixed with the safety of contact free services and the expertise you expect from Safelite AutoGlass. Private messages do not impact your company rating. Please contact us at 800-835-2257 to discuss this issue, or please e-mail me at OnlineHelp@Safelite.com with your contact information so that we can contact you directly. Everything was great except that the installer did not have on a mask and wore no gloves when clearly they … Safelite duped you with their TV/Radio ad, making you believe they can fix any chip with their wonderful, exclusive resin (the resin is no different than an independent shop uses). I wouldn't doubt a normal road debre hit my windshield, but from what I can tell.. the gauge of the glass was much thinner than what was originally on my car. If you want your response www.realthanks.com, I went to Safelite to fix chipped glass which is of Water drop and they fixed it with bonus of 12 inches crack. After they were done, when I sat inside the car, I saw a line which I never saw earlier in the windshield at the repaired place. After a rock hit and cracked my windshield a week ago, Safelite came out to repair the crack, which was no bigger than a quarter. Even though Safelite will deduct the $120+ from the cost of a new windshield, I have chosen to have my windshield replaced by a very reputable local auto glass shop, and any damage thereafter sustained to my new windshield will be covered 100% by my insurance. Review #281703 is a subjective opinion of The technician advised me at the beginning of the service that it would not completely take the crack away. The rep refused to listen to this concern, and continued to try and charge me for the replacement, and I ended the call. I decided to watch what they do. Write a private message as Safelite Autoglass verified representative. Get contact details that poster left for the company. 100% chance they won't replace your windshield at no charge if they attempt a windshield repair and the repair is unsuccessful. He just hopped out his lil van, went to work on my crack which was about a quater of a inch long. Now you too have found out their scam. Next time use a smaller business who guarantees they won't crack it while they are repairing it. :eek That’s like having your tire repaired from a nail, and the repair not able to hold the air pressure! However, if the chip cannot be repaired and must be replaced after the attempt, many companies credit the amount of the repair towards a new windshield. But when I said that they made it worse now that I need to have it replaced the insurance says that it is under deductible. Windshield Repair and Replacement in Baxter, MN You'll be able to get expert windshield repair and replacement when you need it at our local Safelite® service center in Baxter, Minnesota. FIND SOMEONE WHO OWNS THEIR OWN SHOP, usually they do it better!! … Also, it takes a good 3-4 hours for a windshield to cure and be done properly - not 1.5 - 2 hours. This … Would You Like to Convert It Into Review? Had safelite replace the windshield in my 2016 Tundra with one made by Fuyao. Posted by 4 months ago. You can usually drive away one hour after a windshield replacement, or immediately after a repair or side window replacement. See reviews, photos, directions, phone numbers and more for Safelite Autoglass locations in Brea, CA. Why can't a big company do the same thing? Contact Review Author as Verified Representative, Business Solutions For Verified Company Representatives, Pissed Consumer © 2021 All I called Safelite customer service to see if they would correct this issue. Great Comment! Trust America's auto glass experts at Safelite®. Thank You for Your Reply! FORTUNATELY, my awesome insurance company reimbursed me the total cost of the repair which was over 120!!! I expressed this concern to the … Now you have learned their scam, do a bad job and get the customer to buy a windshield they didnt need. I will be calling the management tomorrow to have them replace my window. Safelite repair, Safelite replace, Safelite take your money and laugh in your face! All new cars have sensors on the windshield that have to be calibrated and 3rd party windshields from Safelite are … If you want to be upset with anyone, contact your insurance co. who probably charges a crazy deductible on a hefty price you pay them every year! The Safelite technician came out to repair the chip, and when I examined the repairs, it did not look like the chips had been filled in completely. If a technician is working on a windshield, and it cracks during the repair, it is usually the technicians fault because they tend to push on the glass too hard. Related: Safelite Autoglass - Safelite Scratched my brand new car in multiple places. The same thing happened to me. Private messages do not impact your company rating. Trust America's auto glass experts at Safelite®. What a racket? I am really pissed off with safelite repair. They wouldn't fix because they keep demanding it was "impact related" and none of us can see where a big rock hit it. It can be properly repaired if whoever is doing it, has a lot of skill and knowledge of working on windshields. Would You Like to Convert It Into Review? I have a subraru impreza 2012 which was bought on dec. 23rd 2011 and the man fom safelite wasn't on my windshield not even three minutes when he was at my door to tell he ruined my window shield and was asking if i wanted to replace it and it was going to cost $450.00 there to put windshield not to fix a little ding in my … You should too! Safelite Autoglass Repair. Safelite repairs and installs multiple vehicle brands including the following: Jeep, Chrysler, Chevrolet, Toyota, Honda, Nissan, and Ford. The … They'll need to reschedule. Our precise … You will be able to edit the text before publishing.
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